Functional Support


Crabiz functional support services are usually delivered within information systems implementation projects, and include a different range of activities, both technical and more focused on organizational process improvement.

In most cases, this type of services are not carefully managed by internal project teams, while they are key to the success of the overall IT implementation project.

Technical support
  • Test cases preparation and execution
  • Critical issues identification and recommended solutions
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Functional support
  • Business requirements and issues collection
  • Reporting systems design and reports presentation preparation
  • Formalization of functional specification for new systems development
  • Gap analysis and BBP preparation
  • Business process outsourcing

Business Cases


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